Support
IPTV Support Centre
Most problems take a minute to fix. Start with the quick fixes below; if you still need help, email us with your order number and we will sort it out.
Quick Fixes
Buffering or freezing
Restart your device, set the player's buffer to Large, and use a wired connection if you can. Then run the speed test: you need about 15 Mbps for one Full HD stream and 30 Mbps for one 4K stream.
"Invalid username or password"
Logins are case-sensitive. Check for extra spaces, and make sure the server address includes http:// and the port number.
The TV guide is empty
Refresh the EPG in the player's settings and check that your device's date, time and time zone are correct.
A channel is missing or not working
Search the channel list first. If one channel keeps failing while others play, email us its name and the time it failed.
The app crashes or will not open
Clear the app's cache, restart the device, and update the app from the store or the developer's official site.
Paid but no login yet
Check spam and promotions folders. If nothing arrives within 30 minutes of sending the e-Transfer, email us your order number.
Contact support
Email support@digitaliptv.ca and include your order number, your device and what you see on screen. A photo of an error message helps. We reply in English and French.
Account requests
- Extend your plan: order again at checkout and choose "Extending my subscription".
- Change package: email us to switch between full channels and English channels only.
- Refund: first orders are covered for 7 days; see the refund policy.
- Cancel or close your account: nothing renews automatically; see the cancellation policy.
Setup help
Step-by-step guides: Firestick, TiviMate, IPTV Smarters and all devices. New to IPTV? Read how IPTV works or the FAQ.
Support Questions
How do I contact Digital IPTV support?
Email support@digitaliptv.ca and include your order number. We answer in English and French.
How do I switch between the full and English-only packages?
Email us your order number and the package you want. The change applies to your existing login.
Can you help me set up my device?
Yes. Tell us your device model and we will walk you through it. The setup guides cover the most common devices step by step.